Frequently Asked Questions
Everything You Need to Know About Working With MokeFit
Products
What fitness products do you manufacture?
We manufacture a wide range of home fitness and wellness equipment, including treadmills, walking pads, rowing machines, exercise bikes, vibration plates, massage guns, foot massagers, and other home fitness products.
What certifications do your products have?
Our products can be supplied with CE, FCC, RoHS, REACH, and other certifications depending on the target market and product model.
Do you provide product manuals and user guides?
Yes. We provide multilingual user manuals, assembly instructions, and packaging materials upon request.
Can you provide product samples?
Yes. Sample orders are available for quality evaluation before mass production.
OEM & ODM Services
Do you offer OEM and ODM services?
Yes. We provide complete OEM and ODM solutions, including product customization, logo printing, packaging design, color selection, and product development.
Can you print our logo on the products?
Absolutely. We support silk-screen printing, laser engraving, nameplates, and customized branding according to your requirements.
Can you customize the packaging?
Yes. We offer customized color boxes, gift boxes, cartons, instruction manuals, labels, and barcode stickers.
Can you develop new products based on our ideas?
Yes. Our experienced R&D team can assist with product design, structural optimization, prototyping, and mass production.
Orders & Production
What is your minimum order quantity (MOQ)?
MOQ varies by product. Please contact our sales team for specific requirements. We also support trial orders for new customers.
How long is the production lead time?
Normally, production takes 25-30 days after order confirmation and deposit receipt. The exact lead time depends on the product and order quantity.
What payment methods do you accept?
We generally accept T/T, L/C, and other payment methods upon mutual agreement.
Can you produce mixed products in one container?
Yes. Mixed container orders are welcome, helping customers optimize shipping costs.
Shipping & Logistics
Which countries do you export to?
Our products are exported to North America, Europe, South America, the Middle East, Southeast Asia, and many other regions worldwide.
Which shipping terms do you support?
We support EXW, FOB, CIF, DDP, and other Incoterms based on customer requirements.
Which port do you usually ship from?
Our primary shipping ports are Ningbo and Shanghai, depending on the customer's logistics arrangement.
Can you arrange door-to-door delivery?
Yes. We cooperate with professional logistics partners and can provide door-to-door shipping services for many destinations.
Quality & Warranty
How do you ensure product quality?
Every product undergoes strict incoming inspection, assembly testing, performance testing, aging tests (where applicable), and final quality inspection before shipment.
Do you provide warranty service?
Yes. Warranty periods vary depending on the product category. Spare parts and technical support are available after shipment.
What if there is a quality issue?
Please contact us with photos or videos of the issue. Our technical team will provide a prompt solution, including spare parts replacement or other appropriate support.
Are replacement parts available?
Yes. We provide spare parts for all our products and offer long-term after-sales support. Replacement parts can be supplied for warranty claims, maintenance, or future service needs, helping ensure the long-term performance of your products.