Shipping policy
Shipping Policy – MokeFit
Effective Date: July 2026
This Shipping Policy governs all orders placed on mokefit.com. All fitness equipment is shipped directly from our factory warehouse in Yongkang, Zhejiang, China. By completing checkout, you acknowledge and accept all shipping terms below.
1. Shipping Origin Warehouse
All goods are dispatched from:10th Floor, Jinshan Building, No.568 Jinshan West Road, Yongkang City, Jinhua City, Zhejiang Province, China 321300 We do not hold overseas local inventory; all packages export directly from China to global destinations via professional cross-border freight carriers.
2. Order Processing Time
- Standard processing: 7-10 business days after successful payment confirmation.
- Customized processing: 25-30 business days after production samples confirmed.
- Business days exclude weekends, Chinese national holidays, and factory shutdown periods.
- During flash sales or peak holiday seasons (Black Friday, Christmas), processing may extend by 2–3 days. We will send delay notifications to your registered email: merry@mokefit.com.
- Orders with incomplete, incorrect delivery addresses will be paused until we receive your updated address reply.
3. Shipping Delivery Methods & Estimated Transit Time
We provide two main international shipping channels for all fitness gear: Air Express & Sea Freight. You may select your preferred method at checkout.
3.1 Air Freight / Air Express (Recommended for small & urgent orders)
Suitable for small accessories, massage guns, compact fitness equipment with built-in lithium batteries.
• Transit Time: 7–15 business days after dispatch
• Features: Fast customs clearance, full real-time tracking, shorter delivery cycle
• Battery rule: Only equipment with built-in lithium batteries (≤100Wh) is allowed via air channels. Spare loose lithium batteries cannot be shipped by air, per IATA aviation safety regulations.
3.2 Sea Freight / Sea-Air Combined Shipping (For large home gym machines)
Suitable for bulky items: treadmills, weight benches, full-size power racks, oversized fitness sets.
• Transit Time: 25–50 business days after vessel departure
• Features: Lower shipping cost, higher weight capacity for large heavy equipment
• Battery rule: Built-in lithium battery devices are acceptable by sea freight with full safety packaging and UN38.3 compliance documents.
Important Note on Transit Time
All delivery times are estimated references only. Delays may occur due to customs inspection, port congestion, weather disasters, carrier schedule adjustments, or local postal backlogs. MokeFit cannot guarantee rigid delivery deadlines for international cross-border shipments.
4. Lithium Battery Shipping Statement (Critical for massage guns & electric fitness machines)
Many of our electric recovery equipment contain built-in lithium-ion batteries (UN3481, rated power ≤100Wh), fully compliant with global transport safety standards:
1. All battery-powered machines pass UN38.3 safety testing before export.
2. Batteries are pre-installed inside equipment, secured with shockproof packaging to avoid short circuits during transport.
3. The battery charge level is controlled under 30% before shipment, meeting air & sea freight requirements.
4. We DO NOT ship standalone loose lithium batteries, power banks, or spare battery packs via any channel, due to international dangerous goods restrictions.
5. Customs may inspect battery labeling and safety documents randomly; temporary holding during inspection does not qualify for free refunds or compensation.
5. Shipping Cost & Free Shipping Threshold
• Shipping fees are automatically calculated at checkout based on destination country, package weight, dimensions, and selected shipping method (Air/Express/Sea).
• Oversized surcharge: Large gym machines over 50kg will generate extra bulky freight fees, displayed clearly before payment.
• Shipping fees are non-refundable if customers refuse delivery or return packages voluntarily.
6. Customs Duties, VAT & Import Taxes
All international shipments may be subject to import duties, sales tax, VAT, or clearance fees charged by your local customs authority upon arrival.
• Import taxes are the sole responsibility of the recipient (buyer), MokeFit does not cover or prepay any destination country customs charges.
• We will declare product value honestly per cross-border compliance rules; low-value fake declaration requests will be rejected to avoid customs seizure.
• If packages are confiscated by customs due to prohibited items, incomplete documents, or buyer refusal to pay duties, no full or partial refund will be issued.
7. Tracking & Delivery Rules
1. Once your package leaves our China warehouse, a tracking number will be sent to your order email within 24 hours.
2. Tracking updates may lag 2–5 days after export customs clearance; no tracking activity during ocean transit is normal.
3. Carriers will deliver to the exact address you filled in at checkout. MokeFit is not liable for lost, stolen, or returned packages caused by incorrect, incomplete delivery information provided by buyers.
4. If the tracking status shows "delivered", claims of non-receipt will require official carrier proof of loss before we process any solution.
8. Shipping Restrictions
• We currently ship to the United States, Canada, most European Union countries, Australia, and Southeast Asia.
• Some remote islands, embargoed regions, and territories with strict import bans are excluded; we reserve the right to cancel orders to unsupported areas with full payment refund.
• Hazardous, restricted, or oversized items that carriers refuse to transport will be canceled, and we will contact you to adjust your order.
9. Damaged Goods During Transit
If your package arrives with broken, dented, or damaged fitness equipment:
1. Take unboxing photos/videos showing the outer box damage and defective products within 48 hours of receiving.
2. Send all evidence to our official email: merry@mokefit.com
3. We will negotiate compensation, partial refunds, or replacement parts based on carrier liability results. We cannot process damage claims without complete visual evidence.
10. Contact Support for Shipping
Questions For any inquiries about processing, dispatch, tracking, or freight rules, please email us at merry@mokefit.com. Our service team replies within 24 working hours (PST time zone).